Support FAQ - My Account

If you have previously requested your login, we recommend checking your email inbox, including the spam folder. 

If you haven't requested a login yet, you can do so via the following link: Link to registration form.

Once you have completed all fields in the “Request Login” section and submitted the form to us, our SF-Filter team will create a username and password for you. 

Please note that the account verification is a two-step process. You will receive an email with your username that you need to confirm, and another email with your password.

A sublogin is an additional username and password that depends on a main account. This is particularly useful for larger companies with multiple employees who need access to perform checks or place orders. 

Please follow these steps: 

My Account >> Login Management >> New Sublogin

 If you're having trouble logging into your account via this page (register page), please first check if your username and password are correct. 

If you've forgotten your username or password, don't worry, it happens. You can submit a form to reset your login details via this link. 

Please note that the new login details will be sent to the email address you provided during registration. 

If you continue to experience issues logging into your customer area, please contact our SF-Filter team in your area or submit a contact form. We're here to assist you with resolving your login problems at any time (Contact formulary Link)

Please contact our accounting department to obtain a bank statement. 

You can do this by contacting our accounting team either via email or through the contact form. We are here to assist you with your request.

Please fill out the contact form and specify the reason for your change of address. 

We will promptly address your request and ensure that your concerns are handled appropriately.