Support FAQ - Orders, Returns & Delivery

If you haven't received your order yet, we strongly recommend checking the status of your shipment in our customer area. You can find your order and view the tracking code there. 

A click on it will provide you with real-time information on the whereabouts of your package. 

If you haven't received your filters after X days, please don't hesitate to contact our customer service at info@sf-filter.com.

Our team at SF-Filter works with utmost efficiency to ensure that your orders leave our warehouse within the next 12 hours*. 

However, the delivery time depends on the location, shipping method, product, and courier service, so delivery usually takes between 1 and 5 working days. Please note that some courier services may take longer to deliver than others. For this reason, we recommend placing your orders early to ensure timely delivery. Our goal is to provide you with fast and reliable delivery so you can receive your products on time. If you have any questions about delivery time, feel free to contact us here

Note: Delivery time is subject to terms and conditions and may vary depending on location.

We understand that sometimes you need to return a product. Although we generally only accept returns with our approval and the products must be in perfect condition, we want to make the process easier for you. 

To return items, you need to first log in to your personal area (here), go to your order overview, and select the item you wish to return. Your return must be accompanied by the return form, which provides instructions.

Form link: Return Form, please feel free to contact our team via the [contact form](Link Kontaktformular) if you have any further questions or need assistance. We are here to help to ensure that your return goes smoothly.

We accept various payment methods and offer specific terms for our business customers. Payment methods and terms can be found on our invoices. By default, payment is due within 30 days from the invoice date, but there are options to negotiate special terms. We have over 20 payment terms in our ERP. 

For a comprehensive guide to our payment methods and terms, we invite you to review our terms and conditions on sf-filter. And remember, we're here to assist you with any questions-

Shipping options, associated costs, and delivery times vary significantly depending on the volume of the product and the destination country. 

When placing your order, you will receive an approximate price which you can accept. Please note that additional costs such as customs fees, etc., are not included. (Terms & conditions)

If you require any further assistance, feel free to contact our sales areas or directly our export department. You can also send us a contact form (Link).

Our warranty covers 12 months from the availability notification for shipping. 

However, please note that certain conditions, such as damage due to improper use or lack of maintenance, may affect this warranty. 

If you need to make a claim, we want to make it as easy as possible for you. Please check our terms and conditions on SF-Filter for further details.